At Concorde Bank Limited, Carol excels in overseeing daily bank account reviews, approving transactions, managing client interactions, and ensuring compliance with regulatory mandates. Her role is pivotal in maintaining the bank’s operational efficiency, where she reviews banking reconciliations and manages the bi-monthly security price evaluations. Carol’s responsibilities include preparing quarterly fee schedules and participating in the semi-annual Risk Review Committee meetings, highlighting her integral role in the bank’s risk management processes.​

Before joining Concorde Bank Limited, Carol served as the Associate Director of Operations at CIBC Offshore Banking Services Corporation, where she minimized risk exposure and managed the back-office support for Treasury Trading. Her tenure at CIBC was marked by her adept handling of foreign exchange, money market, and securities settlement activities and her leadership in staff management and operational controls.

Carol’s career foundation was built as a customer service assistant at British Airways, followed by progressive roles at CIBC, where she showcased her capability in office management and operational support. Her extensive experience in the financial sector is complemented by her technical proficiency in systems such as OPICS and SWIFT and her strong interpersonal skills that facilitate effective communication with clients and colleagues.​

Carol’s commitment to continuous professional development is evident in her several professional certifications in administrative and supervisory management. This, combined with her comprehensive knowledge, leadership, and operational acumen, makes her a vital asset to Concorde Bank Limited.